Refund and Returns Policy

Thank you for choosing allprintermart.com! We prioritize your satisfaction and aim to deliver quality products alongside excellent service. Please review our Refund and Returns Policy to understand your options.

1. Returns

1.1 Eligibility for Returns

Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (such as a receipt) is required.
Returns must be initiated within 30 days from the purchase date.

1.2 Non-Returnable Items

We cannot accept returns on:

Opened or used ink and toner cartridges.
Clearance or final sale items.
Products purchased under a non-returnable promotion.
Custom or special-order printers.
Printers that have been assembled, altered, or modified.

1.3 How to Initiate a Return

To start a return, please contact our customer service team. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Note: Do not send your item back to the manufacturer.

2. Refunds

2.1 Refund Process

Once we receive and inspect your return, we’ll notify you via email regarding your refund status. If approved, the refund will be issued to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

2.2 Late or Missing Refunds

If your refund hasn’t been received within the expected timeframe:

Check your bank account.
Contact your credit card company, as processing times may vary. If you still haven’t received your refund, please contact us.

3. Exchanges

3.1 Defective or Damaged Items

We replace items only if they are defective or damaged. If you need an exchange for the same model, please reach out within 14 days of receiving your order.

4. Shipping

4.1 Return Shipping Costs

Unless the return is due to a defect or our error, customers are responsible for return shipping costs. If a refund is issued, the cost of return shipping may be deducted, unless otherwise agreed.

5. Cancellations

5.1 Order Cancellations

Orders can be canceled without penalty before they are shipped. To cancel, contact our customer service team promptly. Once an order is shipped, it cannot be canceled and falls under our return policy.